Shipping policy
Introduction
Welcome to Fence Easier. This Shipping Policy outlines the terms and conditions related to the shipment of orders placed on our website. By placing an order, you agree to the terms set forth in this policy.
Shipping Methods
All orders are shipped via UPS. The cost of shipping will be calculated at checkout based on the shipping address and the weight and dimensions of the items purchased.
Order Processing Time
We require 5-10 business days to process and prepare your order for shipment. This processing time is in addition to the shipping time. Please note that business days do not include weekends or holidays.
Shipping Time
Once your order has been processed and shipped, UPS will provide an estimated delivery time. Shipping times vary based on the destination and UPS’s shipping schedule. You will receive a tracking number via email once your order has been accepted into the UPS system, allowing you to monitor the progress of your shipment.
Shipping Rates
Shipping rates are calculated at checkout and are based on the shipping address and the weight and dimensions of the items purchased. The final shipping cost will be displayed before you complete your purchase.
Delivery Issues
Delayed or Lost Shipments
While we strive to ensure timely delivery, there may be occasions when delays occur due to factors beyond our control, such as inclement weather or shipping carrier issues. If your order is significantly delayed, please contact us at ray@fenceeasier.com, and we will work with UPS to resolve the issue.
Incorrect Address
Please ensure that all shipping information is correct at the time of purchase. Fence Easier is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have entered an incorrect address, please contact us immediately at ray@fenceeasier.com. We will do our best to assist you, but cannot guarantee that changes can be made once the order has been processed.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 48 hours of receiving your shipment at ray@fenceeasier.com with your order number and details of the issue. We will work with you to resolve the problem as quickly as possible.
International Shipping
At this time, Fence Easier ships only within the United States. We do not offer international shipping.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
Fence Easier
Email: ray@fenceeasier.com
Thank you for shopping with Fence Easier. We appreciate your business and are committed to providing you with the best possible service.
Last Updated: July 9, 2024