Refund policy

Introduction

At Fence Easier, customer satisfaction is our top priority. We understand that sometimes returns or exchanges may be necessary. Due to the nature of our products, we handle returns and exchanges on a case-by-case basis to ensure that each situation is resolved in a manner that meets your needs.

How to Initiate a Return or Exchange

If you need to return or exchange an item, please contact us directly at ray@fenceeasier.com. Provide your order number, a description of the issue, and any relevant details. Our team will respond promptly to assist you with the process.

Conditions for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The request must be made within 30 days of the purchase date.
  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.

Return Process

  1. Contact Us: Email us at ray@fenceeasier.com with your order number and reason for the return or exchange.
  2. Approval: Once we receive your request, we will review it and provide instructions for the return or exchange.
  3. Shipping: You may be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
  4. Inspection: Once your return is received, we will inspect it to ensure it meets our return conditions.
  5. Refund or Exchange: If approved, we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days.

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Customized or special-order products
  • Items that have been used or damaged by the customer
  • Items not in their original condition or packaging

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at ray@fenceeasier.com with photos of the damage or defect and your order number. We will work with you to resolve the issue as quickly as possible, which may include a replacement or refund.

Contact Us

If you have any questions or concerns about our return policy, please contact us:

Fence Easier
Email: ray@fenceeasier.com
Address: PO Box 417, Hartsel, CO 80449

Thank you for choosing Fence Easier. We are committed to making your fencing project as easy as possible and appreciate your business.

Last Updated: July 9, 2024